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RELEASE iNFORMATiON

TiTLE : Microsoft Dynamics CRM 4 For Dummies (For Dummies
(Computer/Tech))

AUTHOR : Joel Scott , David Lee , Scott Weiss

PUBLISHER : For Dummies

iSBN : 0470343257 MAKER : Team DDU

PAGES : 408 Pages PACKAGER : Team DDU

EDiTiON : July 8, 2008 SUPPLiER : Team DDU

LANGUAGE : ENGLISH FORMAT : PDF

RLS DATE : 11/15/08 SiZE : 12.9 MB

RELEASE NOTES

[Product Information]

Customer relationship management, or CRM, is certainly a hot topic
in business today. If you have a small or medium-sized business,
chances are you're already aware of all it can do for you. But with
so many options and so much to think about, how do you get a CRM
system in place with a minimum of hassle? Well, Microsoft Dynamics
CRM 4 For Dummies is a great place to start!
Written by veteran CRM experts Joel Scott and David Lee, this
friendly guide will have you understanding and using Microsoft's
CRM solution in a jiffy. Whether you're considering a CRM system
for the first time or you've decided to switch from another system
to Microsoft Dynamics CRM, this book will make it easy to:
--Maintain and manage all your customer information
--Personalize Microsoft CRM to work for your business
--Set up CRM to support sales, marketing, and customer service
--Use the Outlook client
--Manage territories and business units
--Create and manage activities
--Generate quotes and invoices
--Implement and manage a marketing campaign
--Work with contracts, and much more
Microsoft Dynamics CRM 4 For Dummies is packed with information
on the latest version, It will help you get a unified view of your
customer information and interactions through integrated sales,
marketing, and customer service features. And that, as every
business owner knows, is important to improving your bottom line!


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