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TiTLE : Network: Theorizing Knowledge Work in Telecommunications

AUTHOR : Clay Spinuzzi

PUBLISHER : Cambridge University Press
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iSBN : 0521895049 MAKER : Team DDU

PAGES : 240 Pages PACKAGER : Team DDU

EDiTiON : September 29, 2008 SUPPLiER : Team DDU

LANGUAGE : ENGLISH FORMAT : PDF

RLS DATE : 02/08/09 SiZE : 2.24 MB

RELEASE NOTES


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"And you thought theory was boring. Read this book to change your
mind. Spinuzzi's snazzy prose is part hardcore social theory, part
corporate soap opera. He takes theoretical discussion of actor-
network theory and activity theory in new directions, bringing them
together in a productive tension to illuminate critical issues in
human-computer interaction, computer-supported collaborative work,
and organizational design. The empirical substrate for the
theoretical work is a tour de force ethnography of a large
telecommunications company. Spinuzzi talks and listens to the
little people, he delves fearlessly into the complexities (and
muddles) of the big theories, and is kind and generous to all. A
must read." -Bonnie Nardi, School of Information and Computer
Sciences, University of California, Irvine "In this marvelously
readable and yet theoretically challenging case study of work in a
telecommunications company, Spinuzzi rethinks the (post)modern
workplace-distributed, networked, spliced, improvised. He puts two
of the leading explanations of such workplaces-actor-network theory
and activity theory-into dialog as he follows workers and managers
doing what he terms 'net work.' Through his fine-grained and always
fascinating stories of their daily attempts to make sense and make
do, he shows a way beyond earlier theories to a new understanding
of (post)modern work and workplace learning. This is one of those
rare books that is both a must-read for researchers and a good read
for anyone looking for insight into how work actually gets done
today." -David R. Russell, Professor, Rhetoric and Professional
Communication, Iowa State University


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